Guardsman Service Plan
We've all experienced it. Enjoying a cozy breakfast in bed while binge-watching your favourite show without a care in the world. However, the tranquillity is disrupted when your favourite beverage takes an unexpected leap, soaking through the sheets and reaching your mattress – yikes! But fear not, the Guardsman service plan is here to ease the stress of such mishaps with a dependable and quick claims process.
Cover
5 years – Covering you for stains or cosmetic damage to your bed or mattress.
Free protector - You’ll automatically receive one free mattress protector with every mattress added to the service plan.
Pricing
To keep things simple, this service plan depends on the value of your order. The higher the value of your order, the higher the cost of your service plan. Prices start from just €49 and best of all this is a one-off payment! so once you have added this to your order, you can sleep easy knowing you’re covered.
What’s covered*
The service plan offers protection for the following flaws and damages. (at our discretion):
- Stains, from a spilt cup of tea
- Stains, from human and animal bodily fluids
- Cosmetic damage, such as rips, tears and burns
- Cosmetic damage, such as scuffs and scratches
What’s not covered
Damage to the structure of your bed. Structure faults can be reported to the manufacturer directly if it is within their own guarantee period.
Damage to the mattress if a Guardsman approved mattress protector is not in use.
Damage or staining to the actual mattress protector.
General wear and tear of the item
Odours
*Exclusions apply. It’s important to note that this is a care plan, not a guarantee, or an insurance policy. For full Terms & Conditions on our service plan, please click here (https://guardsmaneurope.com/useful-documents/)
How to make a claim
The Guardsman 5 Year Service Plan is provided by Hometime Retail Limited, Coliemore House, Coliemore Road, Dalkey, Dublin, Ireland (the Providers). The Service Plan is administered by Guardsman Europe Limited, First Floor, Penrose 2, Penrose Dock, Cork, T23 YY09 (the Administrator).
Simply report the damage as soon as it happens by calling Guardsman customer support team on 1800 806 182 or visit guardsmaneurope.com The Administrator has the authority to offer guidance, dispatch an appropriate cleaning kit, or coordinate a home visit by an authorized technician to evaluate structural or cosmetic damage. Please do not attempt cleaning or repairing the affected product without first seeking guidance from the Administrator and utilizing the approved cleaning kit or recommended method. How to add or cancel your Guardsman Service Plan
Adding the service plan to your order
To include this service plan, simply add this to your basket when placing your order online. If you've already placed an order and want to add this service plan before delivery, please contact us and we'll assist you with the arrangement. The Guardsman 5 Year Service Plan can only be purchased before your items are delivered.
Cooling off period and cancellation
You may cancel this plan within 30 days of the product being delivered to your home. Please contact us and we will promptly refund your fees in full.